Support

Found a bug, missing a feature, or just have a question? Pick whatever's easiest. We usually reply within a day.

Chat with us on Discord

The fastest way to get help. Report bugs, vote on features, and talk to other beta testers. The developer reads everything.

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Email us

Mail couchmark@layer-ict.nl or use the form below. Replies land straight in your inbox.

couchmark@layer-ict.nl

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Tell us what's up. The more detail, the faster we can fix it.

Quick answers

Check that your Plex server is reachable from outside your home network, then re-connect in Settings → Plex inside the app. The first sync after a cold start can take a little longer while your server wakes up.

In the app: Profile → Settings (gear icon) → Delete Account. This permanently erases your account, library, watch history, follows and connections. It can't be undone.

Your iPhone model, iOS version, what you tapped, what you expected, and what happened instead. Screenshots or a screen recording are gold. TestFlight's built-in "Send Beta Feedback" (take a screenshot, then tap it) also works great.

Invites go out in weekly batches, so it can take a few days. Check spam for an email from TestFlight, and make sure you signed up with the address your Apple Account uses. Still nothing after a week? Send us a message above.